Three has apologised after hundreds of individuals reported they had been unable to make cellphone calls on the UK cellular community.
Downdetector, which tracks web site outages, confirmed greater than 10,000 individuals reported points with Three within the UK on Thursday.
There have additionally been a number of thousand experiences from customers of Smarty and ID Cellular – smaller cellular firms which use Three’s community.
“We’re conscious of a difficulty affecting a small proportion of voice companies, our group are working exhausting to repair this as quickly as doable,” Three mentioned in a publish on X.
“We’re actually sorry for any inconvenience triggered.”
The agency mentioned individuals had been nonetheless ready to make use of cellular knowledge companies and make 999 calls through the outage.
Three’s help group has been telling prospects that it doesn’t “have a timeframe” for a repair, however that the agency is “working exhausting to resolve this as quickly as doable”.
Three has round 10.5m prospects throughout the UK, based on its web site, however it’s unclear what number of of them are affected by the outages.
Many individuals on social media have shared their frustration on the outage and described the disruption they mentioned it had triggered them.
One person claimed they’d “missed a medical appointment” on account of being unable to obtain calls, while another said the problems had left their daughter “stranded”.
And several people have claimed they might be leaving the community altogether.
It’s not recognized whether or not prospects will be capable to declare compensation for the outage, though based on the web site of telecoms regulator Ofcom, it “could also be acceptable” for suppliers to supply refunds “whereas repairs are being made”.
It comes a month after the UK regulator gave the go-ahead for Three to merge with former rival Vodafone in a £16.5bn deal.
It comes the same day a major outage affected synthetic intelligence software ChatGPT.