Kenya’s parliament has launched the Enterprise Legislation (Modification) Invoice 2024 to tighten laws for enterprise course of outsourcing (BPO) and IT-enabled service (ITES) corporations and maintain them chargeable for worker welfare. This transfer follows a landmark courtroom ruling in September 2024 that allowed BPO workers to sue regionally, sparked by former Sama workers who alleged exploitative practices, together with underpayment of $2 per hour, whereas moderating dangerous content material for shoppers like Meta. The invoice mandates employers to offer the instruments needed for workers to discharge their duties and bars them from evading legal responsibility by claiming exemption from legal responsibility as a result of non-beneficiary standing. Nevertheless, critics argue the proposed regulation may deter outsourcing giants as a result of elevated operational dangers and compliance prices, jeopardizing Kenya’s rising outsourcing trade. In the meantime, Sama, on the coronary heart of this dispute, has exited content material moderation and shifted to AI labeling companies. Earlier than its exit, the corporate was sued by 180 former workers who claimed unfair dismissal.
SOURCE: TECH CABAL