Morrisons has apologised after prospects have been unable to get reductions on their purchasing forward of Christmas after an issue with the Extra loyalty card.
Some prospects have additionally complained that their on-line orders have been cancelled.
The grocery store says loyalty card and click on and acquire orders are largely affected.
“If Extra Card costs aren’t registering, we are going to apply a ten% low cost to the client’s total store,” a Morrisons spokesperson mentioned.
They added that some house deliveries could also be arriving late in the present day, and that click on and acquire prospects ought to watch for am e mail earlier than going to the shops.
Social media customers say their reductions aren’t working on the until, with one particular person posting a photograph of an error message on the self-checkout, which reads: “We’re actually sorry some promotions and reductions aren’t working at the moment.”
The Morrisons web site additionally seems to be down, with a “502 dangerous gateway” error message on some pages.
One X consumer mentioned their Christmas meals supply, which included a turkey, was because of arrive this afternoon. “I’ve simply had an e mail from you saying you could not fulfil my order and it has been cancelled,” they wrote.
On the Morrisons Fb web page, folks have additionally been commenting that Christmas deliveries they ordered a month in the past have been cancelled.
“Half my Christmas purchasing is not coming together with the turkey and puddings they usually have been ordered a month in the past,” one particular person commented below a submit promoting reductions.
Others say they’ve been lacking out on massive reductions in retailer.
The grocery store has been promoting heavy reductions on Christmas dinner meals, together with greens, within the final week.
“I’ve simply wasted an hour of my life purchasing at Morrisons solely to seek out out by checking my receipt that I have been charged £40 greater than I ought to as a result of the Extra Playing cards aren’t working. No communication in any respect, so masses have most likely overspent with out figuring out,” wrote one user on X.