Financial institution of America clients reported problem accessing their financial institution accounts on Wednesday, with some saying they couldn’t go browsing, whereas others noticed balances of $0 of their financial institution accounts.
The issue turned obvious round 12:45 p.m. ET on Downdetector, which collects information on outages.
The problems spiked round 1:20 p.m. ET with slightly greater than 20,200 experiences of outages, which cited an array of issues, together with Financial institution of America entry points through the app and browser. Some clients weren’t in a position to entry their accounts in any respect, whereas others have been reportedly in a position to entry some however not all of their accounts. Others stated fund transfers remained nonfunctional.
The cities the place essentially the most outage issues have been reported on Downdector have been:
- New York
- Seattle
- San Francisco
- Los Angeles
- Phoenix
- Dallas
- Houston
- Chicago
Essentially the most-reported issues included:
- On-line banking: 55%
- Cell banking: 44%
- ATM: 1%
Reached for remark by Quick Firm, a Financial institution of America spokesperson stated it was working rapidly to repair the issue and practically completed getting operations up and working by late afternoon.
“Some purchasers are experiencing a problem accessing their accounts and steadiness data immediately,” the corporate stated. These points are being addressed and have largely been resolved. We apologize for any inconvenience.”
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